Correct an AI answer

Correct AI sends a wrong customer answer into governed relearning. It is not a like/dislike button and does not send a replacement message to the customer.

Submit a correction#

1. Find the wrong AI answer in the Inbox.
2. Select Correct AI.
3. Explain what was wrong and why it should change.
4. Provide the correct answer or handling method for next time.
5. Choose the appropriate scope and submit.

YundaDesk keeps the original answer, correction, and source conversation, then creates a learning suggestion. It affects the AI only after review and adoption.

Write a useful correction#

Do not write only “wrong answer” or “bad tone.” Identify the incorrect fact, applicable conditions, correct answer, and exceptions. Use customer scope for one person's preference. Use knowledge or skills for policies shared by all customers.

Verify the result#

After adoption, ask several different phrasings in the Playground and inspect answer details for the new version. A real usage hit and trace are the evidence that the learning was used. If an old answer still appears, check conflicting knowledge, skill state, and active version.