YundaDeskShape support around how your global business runs
YundaDesk puts omnichannel coverage, AI answers first, humans back up, and a revertible learning loop into one controlled support workflow. Teams can launch by scenario instead of building support processes from scratch.
Choose your global support solution
Match your support workflow by business model first, then combine channels, AI, knowledge base, and human backup.
Cross-border e-commerce
Centralize logistics checks, returns and exchanges, and order questions in one omnichannel AI support desk to reduce repetitive after-sales work and dashboard switching.
- Order and logistics FAQ
- AI answers first, humans back up
- Omnichannel inbox for multi-store, multi-channel teams
Brand globalization / DTC
Cover real-time multilingual translation, cross-time-zone support, and social DMs so Instagram, YouTube, and other interactions become follow-up-ready customer assets.
- 24/7 cross-time-zone coverage
- Multilingual replies and translation assistance
- Social DMs with customer context
White-label / Agencies
Deliver support capabilities for multiple global clients while isolating tenant data, configurations, channels, and AI learning results.
- Unified multi-tenant delivery
- White-label brand experience
- Client-level configuration and data isolation
WhatsApp support
One WhatsApp entry point shared by the whole team: AI replies first, template messages stay compliant, and every send has delivery status.
- Shared team inbox
- AI replies with guardrails
- Delivery proof and saved replies
Shopify / store support
Go live with one widget snippet. AI learns your products and policies from the knowledge base and catches pre-sales and order questions first.
- One-snippet widget install
- Conversational KB training
- Order lookup via custom API
After-sales support
AI answers WISMO and logistics questions instantly, while refunds, compensation and price changes always go through human approval.
- Instant WISMO answers
- Human-approved refunds
- Reusable after-sales replies
Multilingual support
AI detects the customer's language and answers natively from one knowledge base, while agents get two-way real-time translation.
- Auto language detection
- Two-way agent translation
- One knowledge base, every language
From small teams to agencies, everyone solves the same problem first
Customer entry points keep fragmenting. The real cost is not message volume alone, but switching across tools, losing context, uncontrolled AI learning, and unpredictable bills.
Let AI answer repetitive questions first, while frontline agents handle high-value, high-risk, judgment-heavy conversations.
Control AI learning from a review desk. Approved changes go live, and issues can be rolled back anytime.
AI credits are included in every plan — no per-conversation surcharge. Multi-tenant delivery keeps configuration isolated.
Move support workflows from scattered to controlled
Unified entry points
Social channels, messaging apps, email, and website widgets flow into one inbox to reduce misses and repetitive switching.
AI answers first
AI resolves common questions automatically, while complex or high-risk issues move to humans with context.
Continuous learning
Human follow-up answers become learning suggestions. Once approved by the owner, they become revertible skills.
Controlled cost
AI credits are included in every plan — no per-conversation surcharge. Add capabilities by growth stage.
Common questions before choosing a solution
Which solution should I choose?
Pick by business model: choose Cross-border e-commerce if you run stores and handle order-heavy after-sales, Brand globalization / DTC if you acquire customers on social and need a multilingual brand experience, and White-label / Agencies if you deliver support for multiple clients with isolated data. If your problem sits in one entry point or one stage of the workflow, start from the WhatsApp, Shopify / store, after-sales or multilingual solution instead. They all run on the same workspace, so the choice only decides which workflows you configure first.
Do different solutions connect to different channels?
No. Channel coverage does not depend on the solution, and every message lands in the same inbox. Zalo OA and YouTube are natively supported, channels most global tools do not fully cover, while TikTok integration is currently subject to TikTok's review and authorization. The solution only affects which channels you connect first and how the workflow is configured; see the channels page for the full list.
What happens when AI cannot answer?
It never bluffs. The conversation moves to a human along with the customer question, the conversation history and the existing context, so agents do not ask the customer to repeat themselves. High-risk actions such as refunds, compensation and price changes always require human approval, and AI only flags them and suggests a next step. The human follow-up answer then becomes a learning suggestion that goes live only after the owner approves it, and it stays revertible.
Our team is small. Can we start with a single channel?
Yes. Start with your highest-volume channel, load one set of high-frequency questions into the knowledge base, and prove the AI-first, human-backup loop before adding channels, agents and automation. The knowledge base is trained by conversation, so there are no flowcharts to draw and no code to write.
How is AI billed? Do we buy again when we switch solutions?
AI credits are included in your plan, with no per-conversation or per-resolution surcharge. Every solution runs on the same product capabilities, so there is nothing to buy separately per scenario. See the pricing page for plan limits and capability differences.
Pick a scenario, then let AI answer the first customer messages
Start from Cross-border e-commerce, Brand globalization / DTC, or White-label / Agencies, then build omnichannel AI support around your real workflow.
