YundaDeskShape support around how your global business runs
YundaDesk puts 11 global channels, AI answers first, humans back up, and a revertible learning loop into one controlled support workflow. Teams can launch by scenario instead of building support processes from scratch.
Choose your global support solution
Match your support workflow by business model first, then combine channels, AI, knowledge base, and human backup.
Cross-border e-commerce
Centralize logistics checks, returns and exchanges, and order questions in one omnichannel AI support desk to reduce repetitive after-sales work and dashboard switching.
- Order and logistics FAQ
- AI answers first, humans back up
- Omnichannel inbox for multi-store, multi-channel teams
Brand globalization / DTC
Cover real-time multilingual translation, cross-time-zone support, and social DMs so TikTok, Instagram, and other interactions become follow-up-ready customer assets.
- 24/7 cross-time-zone coverage
- Multilingual replies and translation assistance
- Social DMs with customer context
White-label / Agencies
Deliver support capabilities for multiple global clients while isolating tenant data, configurations, channels, and AI learning results.
- Unified multi-tenant delivery
- White-label brand experience
- Client-level configuration and data isolation
WhatsApp support
One WhatsApp entry point shared by the whole team: AI replies first, template messages stay compliant, and every send has delivery status.
- Shared team inbox
- AI replies with guardrails
- Delivery proof and saved replies
Shopify / store support
Go live with one widget snippet. AI learns your products and policies from the knowledge base and catches pre-sales and order questions first.
- One-snippet widget install
- Conversational KB training
- Order lookup via custom API
After-sales support
AI answers WISMO and logistics questions instantly, while refunds, compensation and price changes always go through human approval.
- Instant WISMO answers
- Human-approved refunds
- Reusable after-sales replies
From small teams to agencies, everyone solves the same problem first
Customer entry points keep fragmenting. The real cost is not message volume alone, but switching across tools, losing context, uncontrolled AI learning, and unpredictable bills.
Let AI answer repetitive questions first, while frontline agents handle high-value, high-risk, judgment-heavy conversations.
Control AI learning from a review desk. Approved changes go live, and issues can be rolled back anytime.
AI credits are included in every plan — no per-conversation surcharge. Multi-tenant delivery keeps configuration isolated.
Move support workflows from scattered to controlled
Unified entry points
Social channels, messaging apps, email, and website widgets flow into one inbox to reduce misses and repetitive switching.
AI answers first
AI resolves common questions automatically, while complex or high-risk issues move to humans with context.
Continuous learning
Human follow-up answers become learning suggestions. Once approved by the owner, they become revertible skills.
Controlled cost
AI credits are included in every plan — no per-conversation surcharge. Add capabilities by growth stage.
Pick a scenario, then let AI answer the first customer messages
Start from Cross-border e-commerce, Brand globalization / DTC, or White-label / Agencies, then build omnichannel AI support around your real workflow.