YundaDeskLet AI handle pre-sale questions, and humans handle refunds
Paste one script into your Shopify theme and the widget goes live — AI answers pre-sale and order questions first, and refunds route to a human.
Independent store support usually breaks down in three places
Pre-sale visitors leave without an answer
If the widget is just a message form, shoppers ask about sizing, stock, or shipping, get no answer, and close the tab — that is a lost order, not just a missed chat.
Order questions eat up agent time
Where is my package, can I change my order, how do returns work — these repeat constantly and pull agents back to the admin panel to check.
Nobody is online at night
Peak browsing hours for overseas shoppers often land in the middle of the night for a domestic team, so the widget pops up and nobody answers.
Support broken into four steps: catch, merge, recognize, recover
Widget-first AI replies
AI in the widget answers pre-sale and order questions first, so customers do not wait for an agent to come online.
Omnichannel in one inbox
Social DMs, email, and widget conversations land in the same inbox, so agents stop switching between back-office tabs.
Identity merged
Whether a customer comes from the widget, Instagram, or email, the system recognizes the same person, with history and tags in one place.
Guarded outreach recovers abandoned carts
For abandoned carts and hesitation moments, AI can send one helpful follow-up — six guardrails stay on by default instead of hard-sell blasts.
Everything a helpdesk for your ecommerce store needs
A website widget, live in a few lines of code
Copy one snippet into your theme file. Works on Shopify, WooCommerce, or a self-built store — no app store review required.
AI answers first, humans back up
AI drafts the first reply; agents can edit and send it or take over directly. Agent follow-ups become learning suggestions that only apply after owner approval.
Train the knowledge base by chatting with it
Teach it directly in natural language, let it crawl your website pages, or upload documents and FAQs — so AI actually knows your products and policies.
Connect order data with a custom API
Once your order system is connected, AI can look up shipping status and order details directly, instead of agents switching back to the admin panel.
Smart routing, SLAs, and automation
Conversations route by channel, tag, and working hours; SLA timers flag anything about to be missed, and repeat workflows can be automated.
High-risk actions require human approval
Refunds, compensation, and price changes are never AI's call — they route to a human. AI replies in whatever language the customer writes in.
Beyond the website widget and custom API, these channels connect too:
WeCom and DingTalk are on the roadmap and not yet supported.
From pasting code to connecting order data
Paste one script into your theme
In Shopify, go to Online Store -> Themes -> Edit code and paste the widget script into the theme file. WooCommerce and self-built sites work the same way — one script, no app store review.
live in minutesTrain the knowledge base, connect order data
Teach AI your products and policies by chatting with it, or let it crawl your site or take uploaded documents. Connect a custom API when you need it to look up orders.
live same dayTurn on guardrails, add outreach when ready
Set refunds and compensation to require human approval first. For abandoned-cart outreach, start in observe-only mode and open up automatic sending once you trust it.
off anytimeQuestions about connecting Shopify support
In Shopify, go to Online Store -> Themes -> Edit code and paste one widget script near the end of the theme file. WooCommerce and self-built sites work the same way — one script, no listing in the Shopify App Store required.
The widget is a lightweight, statically embedded script that stays out of your store's main rendering path. It only loads the full chat interface when a customer opens it, so product and checkout pages load normally.
The knowledge base trains conversationally: teach it directly in natural language, let it crawl your website pages to stay current, or upload documents and FAQs in bulk.
Yes. Once you connect your order system through a custom API, AI can look up shipping status and order details directly. Refunds and address changes still route to a human for approval rather than executing automatically.
Free costs $0 and needs no credit card. It includes 2 seats, 1 channel, 100 conversations a month, 1,000 messages a month, and 1,000 AI credits a month — enough to run a full widget setup on your store.
The website widget is a generic component that embeds on any independent store — Shopify, WooCommerce, or a self-built site — without depending on any single platform's app marketplace.
Also useful when you connect Shopify support
Let AI handle your first Shopify conversation
Connect the widget and your knowledge base, and turn pre-sale questions, order lookups, and cart recovery into a controlled, automated workflow.