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Built for international growth

Omnichannel AI support for global teams

Never lose a customer to a slow reply. AI answers first on every channel, humans back up, and every reply carries proof of delivery — all in one workspace.

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Trusted by 10,000+ users from day one · no credit card · live in minutes
M
Mia ChenVIPOnline
TikTok DM · Vietnam
AI reception•••
Today 2:02 PM

Hi, where is my package? 📦 I need it next week — could you check?

Understanding shipping intent and checking the order…
order.query · 320ms
YundaDesk AI agent

Order #4821 has shipped and is due by 6:00 PM today. I've also flagged it for expedited delivery.

Delivered · TikTok

Perfect, thank you!

  • Every channel in one inbox, with proof of delivery
  • Native support for TikTok / Zalo / YouTube
  • 60%+ answered instantly out of the box; coached past 90% in a month
  • AI learning you confirm — and can revert

Wherever your customers message from, it lands here

WhatsAppTelegramMessengerInstagram DMLINEWeChatWeComVKTikTokZalo OAYouTubeWebsite widgetEmailCustom API

See the full channel list

The platform

One platform for customers, teamwork and learning

AI catches every customer first; every real conversation becomes shared knowledge for your team and your AI.

AI agent

AI answers first, humans approve

It knows your products, orders and policies, so it holds the first line; complex or high-risk goes straight to a human.

Explore the AI agent Omnichannel inbox

More channels, one queue

TikTok, Zalo and YouTube — channels most overseas tools miss — arrive natively; one queue replaces a row of dashboards.

Explore the inbox Controlled learning

Knows you better over time, never out of control

Every human answer settles into a suggestion waiting for you — sourced, testable, revertible. It learns when you say so.

See how learning works Automation

The routine runs itself

Routing, response-time limits, auto-replies — written as rules, they just run; your team keeps only the work that needs a human.

Explore automation Knowledge base

Every answer has a source

Products, orders and policies live in one place; add to it like chatting, and every answer traces back to its source.

Explore the knowledge base Team & profiles

One customer, one profile

Customers switch channels, the profile stays one; assignment, notes and handoffs carry full context.

Explore collaboration
Yuna · Manage by chat

The system you never have to learn

No settings to memorize, no menus to hunt through. Tell Yuna — the AI copilot built in — what you need, in one sentence.

Yuna · AI copilotDemo data
Connect Telegram support for me
Yuna
Channels · done by Yuna
Telegram support botConnected · needs token
Website widgetRunning
How did support go this week?
Yuna
Support report · just generated
Chats128
AI resolved74%
Handoffs12
Send a restock notice to waiting customers
Yuna
Outreach draft · awaiting confirm

The trench coat you wanted is back in stock — shall I hold it for 24h? Order today and it ships today.

Confirm & sendEdit draftFrequency OK
High-risk actions always wait for your confirmation
Teach AI in plain language

AI answer not great? Teach it in one sentence

Like coaching a new hire: annotate the reply with how it should be handled — no flowcharts, no code. Confirm and it's live, revertible anytime. A month of coaching like this takes resolution on routine questions past 90%.

CChloe M.ActiveOnline · us US · WebsiteAI auto-replyProduct demo
Do you still have the beige trench coat in M?
14:21
AISorry, this item is out of stock.
Sent 14:21
👍 This AI reply was helpful👎 Not helpful✎ Correct AI
Correct AI

Tell YundaDesk AI what was wrong; submitting it sends the correction to learning review.

Don't just say it's out of stock: apologize first, then guide them to alternatives in the same line — the “Cloud Ease” coat fits similarly and is in stock. Offer the link with a reason, and ask if they'd like a restock alert.

Submit to learning review
How to answer out-of-stock itemsThe agent answer was drafted into a skill, pending your confirmationSkill draft generated — test it, then enable.Confirm & enableAdopted · enabled
New conversation
Hi, is this coat still in stock?
16:05
AIIt just sold out 🙏 The “Cloud Ease” coat from the same line fits almost identically and is in stock — want a look? I can also set a restock alert for you.
Sent 16:05
Matched 1 timeView learning recordTest / manage skill
YundaDesk AI

More than support — it's your AI team

Outreach follows up for you, learning review keeps AI in check, customer memory remembers every customer — and live translate crosses languages.

AI that follows up on its own

  • Abandoned carts, delivery issues and restock alerts, followed up proactively
  • Three modes: from draft-only to guarded auto-send
  • Frequency-checked and receipt-backed — over the line means approval first
Proactive outreachProduct demo
Trigger · Cart left 2h agoMode · Sends on your confirm
Ana still has 2 items in her cart
AIThe trench coat you picked is still in stock — want me to hold it for 24h? Order today and it ships today.
✓Frequency check passed✓Delivery receipt on✓Sends after confirm
Sent · receipt attachedEdit draftConfirm & send
↦Three modes: draft-only / confirm / guarded auto-send
If you're on the fence

What's holding you back is probably one of these three

Refunds and compensation are never the AI's call; when unsure, it hands off with context instead of bluffing.

  • High-risk actions require human approval
  • Runs are replayable (trace)
  • Learning confirmed first, one-click revert
Learn more

You get a working AI agent the moment you sign up — live the same day, answering 60%+ of routine questions instantly.

  • No flowcharts, no code
  • Train the knowledge base by chatting
  • Yuna runs the back office for you
Learn more

AI credits are included in every plan — no per-conversation or per-resolution surcharge.

  • Prices and limits public for every plan
  • Upgrade only when you need more
  • Targets agreed upfront, reviewed weekly
Learn more
By go-global scenario

However you sell, you'll catch every customer

Cross-border e-commerce / DTC

Cart recovery, shipping lookups, returns — AI first, humans back up, approvals for high risk.

Learn more

Social commerce / private-domain

TikTok, WhatsApp and Instagram DM floods — AI catches them all, with proof of delivery.

Learn more

Multi-time-zone / global brands

AI holds the front 24/7 across time zones; agents take over smoothly on shift.

Learn more

Agencies / service providers

Multi-tenant white-label — one system for many brands, data and config isolated.

Learn more
Governance & security

Every answer has a basis; every high-risk action has a gatekeeper

YundaDesk turns “why did it answer that, who approved it, how do I undo it” into visible product capabilities.

Visit the Security & Trust Center
  • Replayable runsEvery reply writes a trace: which skill, which knowledge, delivered or not.
  • Approval for high riskRefunds, compensation and order changes always require human approval.
  • Revertible learningSuggestions go live only after confirmation — revertible in one click.
  • Isolation & auditMulti-tenant isolation, with audit records for key actions.
Money & risk

How results are measured and what you'll pay — upfront

Agree on launch goals first, then verify together

Before launch we agree on targets for auto-resolution, delivery and time-to-launch — reviewed weekly after going live.

Auto-resolution rateChannel delivery rateTime to launch

AI credits included — your bill won't spike

No per-conversation surcharge; install capabilities on demand, pay for what you use.

Start free See pricing & plans
1Agree target ranges2Go live3Weekly reviews

Do the math: what does an AI-first layer save?

4,800msgs/mo handled by AI
400agent hours/mo freed
¥17,280monthly staff cost freed (est.)

Estimate only: inquiries × resolution rate × ~5 min each; actuals vary. This only counts staff cost saved — orders recovered by cart follow-ups and restock reminders are revenue on top.

Three steps to launch

From sign-up to AI support — no heavy setup

1

Turn on AI support

Sign up and get a default AI agent — how it ships, no flowcharts first.

minutes
2

Connect channels + import knowledge

Connect channels (incl. TikTok / Zalo), import knowledge, set the human fallback.

live same day
3

Keep improving after launch

AI first, humans back up; every answer becomes revertible learning.

stronger over time

Frequently asked

Every bit of AI learning must be confirmed by a human before it takes effect — traceable to its source, testable, and one-click revertible, never a black box quietly changing on its own. Refunds, compensation and other high-risk actions always require human approval, so the AI can't act on its own, and it never bluffs an answer — it hands off to a human with full context instead.

Every channel in one inbox: WhatsApp, Telegram, Messenger, Instagram DM, LINE, WeChat, WeCom, VK, TikTok, Zalo OA, YouTube, website widget, email and a custom API — with more on the way. TikTok, Zalo OA and YouTube are natively supported — channels most global tools don't fully cover.

AI answers routine questions first, so only complex or high-risk conversations reach a human. Smart routing assigns them automatically, SLA reminders flag anything close to due, and agents can take over any conversation any time — a small team can spend its time on the conversations that actually need judgment.

Yes. AI replies automatically follow the language the customer is using. When the same customer reaches out from the website, WhatsApp or TikTok, their identity is automatically merged across channels, so agents see the full history instead of asking the customer to repeat themselves.

You get a default AI agent the moment you sign up — no flowcharts, no code. The knowledge base is trained by conversation: just tell it the rules like you're chatting. Connecting channels and importing knowledge is usually done the same day.

No. AI credits are included in your plan, with no per-conversation or per-resolution surcharge. Free is $0, Starter is $20 / month, Pro is $200 / month, and Enterprise is custom — all prices and limits are public on the pricing page, and you can upgrade any time you need more credits.

Turn global support from 'juggling back-offices'
into 'one workspace'

Start free, no credit card — AI begins handling conversations in minutes.

Start free Book a demo