Products Three-state AI, Omnichannel inbox, and Automation & workflows form one support OS for global brandsTry it now
YundaDesk
AI Agent (three states)Omnichannel inboxAutomation & workflowsSee all products
Cross-border e-commerceBrand globalization / DTCWhite-label / AgenciesWhatsApp supportShopify / storesAfter-sales supportSee all solutions
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YundaDesk product overview

Turn fragmented global support into one AI workspace

YundaDesk is built around three jobs: AI answers first while humans back up, 11 global channels feed one inbox, and conversational automation keeps learning. Improve support efficiency first, then let every real conversation settle into executable capabilities — AI that feels more like a veteran employee every week.

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AI credits included in every plan Every learning step is revertible High-risk actions require approval
Product overview · YundaDesk
Three-state AI agentAnswers customers first, lets owners configure by conversation, and gives agents drafts with context during handoff.AI answers first · humans back upOmnichannel inboxBring 11 global channels into one workspace for unified conversations, customer profiles, delivery proof, and teamwork.Includes TikTok / Zalo / YouTubeAutomation & workflowsConfigure the knowledge base, routing, tickets, and handoff to human by conversation, then turn agent answers into revertible AI skills.Conversational setup · revertible
Three product modules

Organized around the real flow of global support, from response to collaboration to automation

Features are not scattered across admin menus. They follow the customer message flow: receive, decide, and turn good answers into reusable knowledge.

Three-state AI agent

Answers customers first, lets owners configure by conversation, and gives agents drafts with context during handoff.

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Omnichannel inbox

Bring 11 global channels into one workspace for unified conversations, customer profiles, delivery proof, and teamwork.

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Automation & workflows

Configure the knowledge base, routing, tickets, and handoff to human by conversation, then turn agent answers into revertible AI skills.

View details
Product proof points

The numbers behind the promises

11global channels in one inbox
including TikTok / Zalo / YouTube
3 statesAI serves customers, owners, and agents
with different roles for each workflow
0per-conversation surcharge
AI credits are included in every plan
RevertibleEvery learning suggestion has a source
can be tested and rolled back
Next step

Connect one channel first, then let AI learn from real conversations

Start with TikTok, Zalo, YouTube, or your current main channel, and connect the support entry point, knowledge base, and human backup.

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