Products Three-state AI, Omnichannel inbox, and Automation & workflows form one support OS for global brandsTry it now
YundaDesk
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YundaDesk product overview

One AI workspace. Every step connected.

YundaDesk connects your Omnichannel inbox, AI Agent, and Automation & workflows. Messages arrive in one workspace, AI answers first with human backup, and workflows move each conversation forward.

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AI credits included in every plan Every learning step is revertible High-risk actions require approval
Omnichannel inboxBring messages together
YundaDesk
One workspaceShared conversations, knowledge & context
AI AgentMake every reply smarterAutomation & workflowsKeep work moving
01—03Three products. One connected flow.
Three product modules

Organized around the real flow of global support, from response to collaboration to automation

Features are not scattered across admin menus. They follow the customer message flow: receive, decide, and turn good answers into reusable knowledge.

Three-state AI agent

Answers customers first, lets owners configure by conversation, and gives agents drafts with context during handoff.

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Omnichannel inbox

Bring every global channel into one workspace for unified conversations, customer profiles, delivery proof, and teamwork.

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Automation & workflows

Configure the knowledge base, routing, tickets, and handoff to human by conversation, then turn agent answers into revertible AI skills.

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Product proof points

The numbers behind the promises

Omnichannelglobal entry points in one inbox
including Zalo / YouTube
3 statesAI serves customers, owners, and agents
with different roles for each workflow
0per-conversation surcharge
AI credits are included in every plan
RevertibleEvery learning suggestion has a source
can be tested and rolled back
Next step

Connect one channel first, then let AI learn from real conversations

Start with Zalo, YouTube, or your current main channel, and connect the support entry point, knowledge base, and human backup.

Start free See AI Agent first