YundaDeskCustomer Service Tools & Templates
A free toolbox built for cross-border ecommerce teams — generators run entirely in your browser with nothing uploaded and no signup; templates are copy-and-go.
Generators
WhatsApp Website Chat Button Generator
Pick color, position and prefilled text, then copy a floating chat button straight into your site.
Open →WhatsApp Link Generator (wa.me)
Enter a number and optional message to get a tap-to-chat wa.me link.
Open →Telegram Link Generator (t.me)
Username chat links, or share links with prefilled text.
Open →FAQ Schema Generator (JSON-LD)
Turn Q&A pairs into paste-ready structured data — with an honest note on what schema does today.
Open →Template libraries
Canned Responses Template Center
Greetings, shipping, refunds, negative reviews — copy-ready responses organized by scenario.
Open →Empathy Statements Library
Acknowledge, validate, reassure, own it, close — 23 statements plus phrases to avoid.
Open →Apology Email Templates
Shipping delays, damage, billing errors, outages — 9 full emails with subject lines.
Open →Review Response Templates
Product, shipping and service complaints, 1-star no-text, unfair reviews — 12 public replies.
Open →Refund & Shipping Policy Templates
A 10-section refund policy and 8-section shipping policy, with a customization checklist.
Open →Live Chat Scripts
Openings, mid-conversation, conversion moments, closings — 12 scripts with dialogues.
Open →Tools solve today's step; when questions outgrow one person, the workspace catches everything after.