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Data Deletion

Data Deletion

Last updated: August 7, 2026

This page explains how to request deletion of data related to YundaDesk, including website inquiry records, account information, channel authorization data and other related personal data. Data deletion is provided by Shenzhen Zhi’an Technology Co., Ltd. (深圳市知安科技有限公司), the developer and operator of YundaDesk.

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1. Data You Can Ask Us to Delete

  • Inquiry records, visitor identifiers and related conversation content generated by the website and the chat widget.
  • Account information: accounts, team members, workspace configuration and related business data.
  • Channel authorization data: tokens, account bindings and synced data of third-party channels you authorized; after deletion, the corresponding channel connection stops syncing.
  • If you are an end user of a YundaDesk business customer (for example, a visitor or consumer of their website), please contact that business customer first; we will reasonably assist them in handling your deletion request.

2. How to Submit a Request

  • In the product: after logging in to YundaDesk, request account cancellation, workspace deletion or deletion of specific data in settings.
  • Contact us: submit a deletion request through the phone number or the sales email shown in the website footer, describing the scope of data to delete.
  • To protect accounts and data security, we may need to verify your identity, account permissions or the scope of your request.

3. How Requests Are Handled

  • We respond to and process deletion requests within the period required by applicable law; if a request is complex or involves third-party systems, we may reasonably extend the processing time and explain the reason.
  • Some data may continue to be retained for necessary periods due to laws and regulations, backup cycles, security audits, financial records or dispute resolution, subject to access restrictions and security protection.
  • Deleted data cannot be recovered; please export any data you need before submitting a request.