YundaDeskEvery channel you can connect, one inbox
YundaDesk supports 11 channel types — website widget, WhatsApp, Messenger, Instagram, LINE, Telegram, TikTok, Zalo, YouTube, email and custom API — plus store apps for Shopify, Shoplazza and SHOPLINE. The email channel covers 9 providers including QQ Mail, Gmail and Outlook.
8 messaging and social channels
Including the ones most overseas tools cover poorly — TikTok, Zalo and YouTube. Every message and DM enters one queue, AI answers first with human backup.
Connect your WhatsApp Business account so the whole team shares one entry point, with compliant template messages.
See the WhatsApp solution
Messenger
Connect your Facebook Page and bring Messenger DMs into the inbox.
Receive and reply to Instagram DMs — fan questions join the same queue.
LINE
Connect your LINE Official Account to serve customers across Japan and Southeast Asia.
Telegram
Connect a Telegram bot to send and receive customer messages automatically.
TikTokNative
TikTok business-account DMs and comments, handled in one queue.
ZaloNative
Connect your Zalo Official Account to catch customers in Vietnam.
YouTubeNative
Receive and reply to video comments without missing interactions.
Store apps for Shopify, Shoplazza and SHOPLINE
Install the YundaDesk app from the app store to sync orders, customers and products into the workspace, so every conversation carries order context.
ShopifyStore app
Connect Shopify to sync orders, customers and products, and enable YundaDesk storefront chat when needed.
See the Shopify solution
ShoplazzaStore app
Connect Shoplazza to sync orders, customers and products, and enable YundaDesk storefront chat when needed.
SHOPLINEStore app
Connect SHOPLINE to sync orders, customers and products, and enable YundaDesk storefront chat in the theme when needed.
On another platform? Go live with the website widget snippet first, then sync order data through the custom API.
One email channel, 9 providers ready to connect
Customer emails flow into the inbox like conversations over IMAP/SMTP. Outlook / Hotmail connects via Microsoft sign-in, and any other mailbox can be added with manual server settings.
QQ Mail
Personal QQ Mail / Foxmail accounts
Gmail
Google personal / Workspace accounts
Outlook / Hotmail
Microsoft personal mailboxes via Microsoft sign-in
NetEase Mail (163/126)
163 / 126 / yeah.net mailboxes
Sina Mail
Sina free / VIP mailboxes
Tencent Exmail
Tencent enterprise mailbox accounts
Alibaba Mail
Alibaba enterprise mailbox accounts
Zoho Mail
Zoho personal / custom-domain mailboxes
Feishu Mail
Feishu custom-domain business mailboxes
Other mailbox
Enter mail server settings manually
Website widget and custom API
Put live chat on your site with one snippet, and bring private systems or any channel without a native connector into the inbox through the open API.
Website widget
One snippet puts a white-label chat bubble on your site, with AI answering first by default.
Custom API
Bring your own systems — or any channel without a native connector — into the same inbox through the open API.
FAQ
Which channels does YundaDesk support?
11 channel types: website widget, WhatsApp, Messenger, Instagram, LINE, Telegram, TikTok, Zalo, YouTube, email and custom API, plus store apps for Shopify, Shoplazza and SHOPLINE. Every message lands in one inbox.
How do I connect an email channel?
Pick a provider preset — QQ Mail, Gmail, NetEase Mail (163/126), Sina Mail, Tencent Exmail, Alibaba Mail, Zoho Mail or Feishu Mail — and follow the guide to enter your address and authorization code or app password. Outlook / Hotmail connects via Microsoft sign-in, and any other mailbox works with manual IMAP/SMTP settings.
What do the store apps do?
Install YundaDesk from the Shopify, Shoplazza or SHOPLINE app store to sync orders, customers and products into the workspace, so AI and agents reply with order context. You can also enable storefront chat in your theme when needed.
What if my channel is not listed?
Use the custom API to bring messages into the inbox — it exists precisely for private systems and long-tail channels. You can also contact sales with your request; native channels keep expanding.
Bring every channel into one inbox
Start with your primary channels. AI answers first, humans back up, and every reply has delivery proof.