Official WeCom API channelFree for every business, forever, with no trial period or expiry date. YundaDesk charges no WeChat Customer Service channel access fee for enterprise authorization, account sync and import, or basic message handling.
Sync manageable accounts after authorization and import only what you need. Each account becomes a separate channel with a clear conversation source.
Customer messages sent to imported service accounts enter YundaDesk, with conversations, unread state, and assignment handled in one place.
Within the conversation states and reply window allowed by WeCom, either AI or a YundaDesk agent can reply.
Unavailable states, the 48-hour reply window, and message allowance are enforced so the workspace never reports false success.
Start authorization from the YundaDesk Channels page and have the enterprise super administrator confirm the requested permissions.
In the WeCom admin console, grant YundaDesk management access to the WeChat Customer Service accounts you want to connect.
Return to YundaDesk, sync the account list, and import the accounts you want to use. Enable them to begin receiving customer messages.
A customer must message the service account first before YundaDesk can reply within the window allowed by WeCom.
Standard API replies are limited to a 48-hour window and up to five messages after the customer's latest message. A new customer message starts a new allowance.
When a conversation is being served by a native WeCom human agent, YundaDesk keeps it visible but pauses standard sending to prevent two consoles from replying at once.
The free policy covers the WeChat Customer Service connector: enterprise authorization, account sync and import, and basic message handling are free forever. AI credit allowances and premium services such as white label still follow your subscription.
Yes. It is free for every business, forever. Enterprise authorization, account sync and import, and basic message handling have no channel access fee, trial expiry, or end date.
Paid plans cover YundaDesk AI credit allowances and premium services such as white label — every plan has unlimited agents, channels, conversations and messages. The connector itself is not charged separately, and AI usage draws from the AI credits included in your current plan.
No. This channel only receives messages sent to customer-service accounts created and authorized by the enterprise administrator. It does not read regular employee private chats or customer groups.
Yes. After authorization, you can sync multiple manageable accounts and import the ones you need. Each account stays a separate channel for clear source attribution.
WeCom sending is governed by official conversation states, a 48-hour reply window, and a message allowance. YundaDesk becomes read-only and explains why during native human service, after the session ends, or when the window or allowance is exhausted.
The WeChat Customer Service connector is free for every business, forever. Authorize the enterprise, import service accounts, and start receiving customer messages.
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