Manage apps and workspace capabilities

Apps and plugins connect stores, CRMs, and other business systems to YundaDesk. Once ready, they can provide order, customer, inventory, or other tool capabilities to the current workspace.

Apps and channels#

Channels send and receive customer messages. Apps provide business data and actions. A store app may help install the website widget, but the store itself does not become a messaging channel.

How capabilities become available#

Workspace capabilities are calculated from platform features, connected channels, installed apps, and plugin declarations. Installation alone may not be enough; authorization, configuration, and dependent tools must also be ready.

Use the capability center to review:

• capabilities available now;
• data sources or configuration that must be connected;
• capabilities not yet available and any supported alternative.

When Yuna or AI customer service needs an order, tracking, or customer lookup, it calls a ready workspace tool. Permission is checked again at execution time. The AI does not hold store secrets, and live business data should not be copied into the knowledge base as a substitute for a tool.