Sign in and enter your workspace

Use the account created for you by a team member. Conversations, customers, channels, and AI assets shown after sign-in belong to the current workspace.

Sign in#

1. Open the YundaDesk address provided by your team.
2. Enter your account and password.
3. Complete any verification shown on the page.
4. Check the workspace name and your account after signing in.

Check access#

Confirm that you can open the Inbox, view connected channels, see the workspace AI configuration, and access the features required by your role.

Change your avatar#

1. Open Settings → Profile & project.
2. Under Agent identity, select Change avatar.
3. Choose a PNG, JPG, or WebP image no larger than 5 MB.
4. Wait for the confirmation and check that the round avatar shows the new image.

Select Remove avatar to return to your initials. Each member can change only their own avatar, and the change applies to that member identity in the current workspace.

If sign-in fails#

Check the address and remove accidental spaces from the credentials. If the page reports that the session cannot be activated, the account is disabled, or access is denied, send the time, visible error, and account email to a workspace administrator. Never send a password or verification code.