AI customer service

Select one Role, then configure the Agent's knowledge scope, tools and actions, skills, reception settings, and channels.

Test knowledge, skills, connected business information, and answer sources without contacting real customers.

Understand Agents, channel coverage, readiness, and current reception state.

Configure the customer-visible name, tone, and emoji preference for one Agent.

Understand the capabilities and reception boundaries of each Agent source.

Hand uncertain, sensitive, or unsupported requests to a person.

Learn how knowledge, skills, customer context, and live capabilities support trustworthy answers.