Knowledge and learning

Give the AI reliable business knowledge from documents, websites, and FAQs.

Learn how the website widget and Playground receive knowledge-based suggested questions.

Decide what the AI should learn and understand adoption, risk, and ignored states.

Inspect learned capabilities, disable incorrect skills, and manage customer-specific memory.

Submit a correction from a real conversation and verify that the AI uses the new capability.

Add reliable customer-service material to the knowledge base.

Crawl public pages and refresh knowledge after the website changes.

Determine whether a document or website is ready for AI answers.

Distinguish pending, risky, adopted, and ignored learning suggestions.

Manage an adopted skill from testing through activation, pause, and rollback.