const loginSupport = () => YundaDesk.login({
  getToken: () => fetch('/support/identity', { credentials: 'same-origin' })
    .then(response => {
      if (!response.ok) throw new Error('Identity request failed');
      return response.json();
    })
    .then(({ token }) => token),
});
if (window.YundaDesk?.login) loginSupport();
else window.addEventListener('yundadesk:ready', loginSupport, { once: true });

<script src="https://cdn.yundadesk.com/widget.js" data-yd-key="yd_widget_main" async></script>

WooCommerce is an optional mode inside the same YundaDesk plugin. The WordPress Widget works without it. Store access begins only after an administrator separately approves WooCommerce Read permission.

Before you begin#

• Connect the WordPress site to YundaDesk.
• Install and activate WooCommerce 8.2 or newer.
• Use an account that can manage both WordPress settings and WooCommerce.

Authorize WooCommerce#

1. Open Settings → YundaDesk.
2. Find WooCommerce enhancement.
3. Select Connect WooCommerce (read-only).
4. On the WooCommerce authorization page, confirm that the requested access is Read.
5. Approve the connection and return to Settings → YundaDesk.

YundaDesk does not ask for Write or Read/Write access. You do not need to create or paste a Consumer Key or Consumer Secret; complete the connection through the authorization page above.

Wait for the initial sync#

After authorization, Settings → YundaDesk confirms that read-only WooCommerce access is connected. In YundaDesk, open Apps → WordPress → Manage sites and check WooCommerce read-only data for the correct address. View store status on the WooCommerce app card opens the same management view. If synchronization is still in progress, refresh the page later.

Site chat and store data authorization are independent. If read-only authorization is required, select Open WordPress settings and approve access for that site. Another site's connected status does not grant access to this store.

The WordPress settings page confirms authorization, not that all store data is already available. Check the correct store's products and orders in YundaDesk, then verify an actual order lookup.

Reauthorize an existing store#

WooCommerce may require authorization again after reconnecting a disconnected site, restoring a previous connection, or changing the website address. A Connected WordPress status does not mean store access has also been restored.

1. Check the current WordPress address and the site selected in YundaDesk.
2. Under Settings → YundaDesk, select the read-only WooCommerce connection again.
3. Approve Read on the current store's authorization page, then return to settings.
4. Return to YundaDesk, refresh that site's status, and verify an order from that store.

Handle each site separately. Do not use another store's authorization in place of the current store's connection.

Verify order lookup#

When a visitor asks about an order in website chat and the AI agent finds it, a compact order card appears separately below the text bubble, with the order number, items and quantities, amount, and statuses supplied by the store. The card remains visible after refreshing or reopening the same conversation. It shows information from that lookup; ask again for the latest progress. Missing payment or shipping statuses are not inferred, and a custom order status does not establish that an order has been paid or shipped.

1. Choose a WooCommerce test order and note its order number, billing email, amount, and current status.
2. Open that customer's conversation in YundaDesk and confirm that the customer email matches the order's billing email.
3. In the Inbox's Store orders sidebar, verify the store and order details. For an order with multiple products, select Expand N items to expand every product name, quantity, and available SKU in place. Select Collapse items to return to the summary.
4. Also test an email with no orders and confirm that another customer's orders are not displayed.

If orders remain unavailable, check the store and email first, then look for a reauthorization prompt. Previously displayed orders do not verify the current connection. A temporary inability to read orders does not mean the customer has no orders.

View the current cart#

1. Have the visitor start an active YundaDesk conversation on the connected storefront.
2. Add products, change quantities, or remove products in the store.
3. Open that visitor's conversation in YundaDesk, select Store orders in the sidebar, and find Current cart above the orders. An email address is not required, and the cart can appear without the orders section. Your staff account needs permission to view the conversation and app data.
4. Check product names, quantities, available SKUs, the item count, Subtotal, and currency. The subtotal is not the final amount including shipping and tax.
5. Keep the sidebar open to receive updates, or select Refresh cart. Use the Updated time to check how recent the information is.

The sidebar shows the latest cart information received from the store. Refresh cart rereads that information; it does not change or reload the visitor's store cart. If rapid changes leave the display behind, wait before changing the cart again or reloading the storefront, then check the update time. Repeatedly refreshing the staff page cannot guarantee recovery of changes that have not been received.

Cart information belongs to the current active visitor conversation. YundaDesk does not label the visitor as an abandoned checkout based on it. Cart availability may differ for other ecommerce platforms.

If WooCommerce is deactivated#

The WordPress Widget remains available. Store synchronization and WooCommerce event delivery pause until WooCommerce is active again. After reactivation, return to Settings → YundaDesk to refresh the authorization state, then verify the site enhancement and live-data capabilities in YundaDesk.

Read WordPress and WooCommerce data and permissions for the complete data boundary.